Lead Change From Within
Build confident workplace champions who can turn learning into safer, stronger everyday practice.
Join Lily Impact for Lead Change From Within, a practical live introduction to its Train the Trainer Programme. Discover how internal champions can strengthen learning, wellbeing, safeguarding awareness and positive workplace culture, and experience a live taster module on Restorative Approaches in the Workplace.
Choose the lunchtime or evening session. Each session lasts 90 minutes and includes practical live teaching, a complimentary taster module and time for questions.
Good training does not automatically become consistent everyday practice.
Learning is more likely to create lasting change when it is understood, revisited and supported by confident people within the organisation.
Knowledge fades fast
Training is often a single event, then everyone returns to a busy day-to-day. Without reinforcement, even excellent teaching can drift.
Confidence varies widely
Different team members apply learning in very different ways. Inconsistency affects culture, quality and the experience of the people you support.
Hard conversations are hard
Restorative practice, safeguarding and conflict all require calm, skilled response. Champions bring that skill into everyday moments.
This free session will explore how workplace champions can help teams embed learning, hold safer conversations and respond more confidently to everyday challenges.
A practical 90 minutes, built for the people who lead learning in your organisation.
The session is designed to feel like a real piece of training, not a sales pitch. You will leave with ideas you can use and a clear sense of what the full programme offers.
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Why internal workplace champions are valuable for organisational culture and staff development.
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How the full Train the Trainer Programme supports confidence, communication and professional practice.
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The business benefits of building internal training capacity across your team.
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How the programme can support wellbeing, safeguarding awareness and safer everyday conversations.
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A live taster: Restorative Approaches in the Workplace. A practical module you can begin reflecting on immediately.
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Clear next steps for organisations interested in the full Train the Trainer Programme.
Real value from 90 minutes, whether or not you join the full programme.
The webinar is built to be useful in its own right. Participants will leave with fresh thinking, practical language and a clearer view of what their organisation could develop next.
A clear view of how internal champions improve culture
Understand the practical difference that confident in-house advocates make for learning, wellbeing, safeguarding and day-to-day culture.
The business case for internal training capacity
Explore the measurable benefits of building training knowledge that stays inside your organisation rather than being re-commissioned each year.
Practical restorative approaches you can use straight away
Learn a small set of language and approaches for managing conflict, holding difficult conversations and supporting a colleague under pressure.
How restorative practice can repair harm and rebuild trust
Understand the principles behind repairing relationships at work and why it matters for retention, wellbeing and team effectiveness.
How the full programme develops confidence and practice
Get a clear sense of how the Train the Trainer Programme builds confident facilitators across your team and the wider organisation.
A practical lens on safer, more compassionate workplace cultures
Explore how the programme supports cultures where staff and the people they serve feel respected, understood and able to do their best work.
A clear sense of whether the programme fits your organisation
Assess fit without pressure, and understand the practical next step if you decide to explore the full programme for your team.
Experience a complimentary module, taught live.
Restorative Approaches in the Workplace
This practical taster explores ways to manage conflict, support difficult conversations, repair harm and strengthen trust within teams.
It will provide participants with useful approaches they can begin reflecting on within their own workplaces, while also offering a clear insight into Lily Impact’s wider Train the Trainer Programme.
For the people responsible for learning, people and culture in UK organisations.
This webinar is particularly relevant to organisations that want to build a more confident, compassionate and proactive staff culture, and to the individuals who lead that work.
Tracey Hicks
Founder, Lily Impact
Tracey Hicks is a training and facilitation professional with over 40 years of experience working with families, statutory and community organisations. She has over 30 years of experience as a national trainer, with a background that includes a BA in Post Compulsory Education, certification as an NLP Master Practitioner, and training in Crisis Counselling.
Throughout her career, Tracey has specialised in supporting families and professionals facing complex challenges, including domestic abuse, mental health, and caring for people living with complex physical and developmental needs. She is recognised for her safeguarding expertise and a professional, supportive approach to mandatory and bespoke training in health and social care.
Lily Impact has worked with public bodies, charitable organisations and businesses, helping teams build practical, lasting skills.
Lily Impact delivers a high-quality, engaging training with a genuine personal touch. Tracey’s expertise, professionalism, and passion is evident, and this creates a supportive learning environment that is both inspiring and practical. You will come away feeling confident and equipped to apply what you’ve learned.
I have had the pleasure of working with Tracey Hicks for over 15 years, and quite simply, there has never been anyone else we would consider for our training needs. Tracey consistently delivers engaging, bespoke sessions that are tailored to the needs of the service and the individuals attending.
Lead Change From Within is an introduction. The programme is the next step.
Lily Impact’s full Train the Trainer Programme equips workplace leaders, managers and senior staff to facilitate learning, strengthen wellbeing, support colleagues and contribute to a compassionate, inclusive and proactive workplace culture.
Learning Styles and Inclusive Facilitation
How adults learn and how inclusive facilitation makes training accessible, relevant and engaging. Also covers how to assess organisational training needs.
Person-Centred Support
Providing client, patient or customer-centred support grounded in dignity, respect, listening, empathy and compassion.
Staff Wellbeing and Emotional Resilience
Recognise workplace pressure points, encourage healthy conversations, support resilience and maintain compassionate professional boundaries.
Professional Boundaries
A clearer understanding of professional boundaries and how consistent boundaries support safe, respectful and confident practice.
Safeguarding with Confidence
Greater confidence in recognising concerns, responding appropriately and understanding when and how matters should be escalated.
Restorative Approaches in the Workplace
Practical approaches to managing conflict, supporting difficult conversations, repairing harm and strengthening trust within teams.
Trauma-Informed Leadership
Lead with empathy, consistency and awareness, creating environments in which staff and the people you serve feel respected and able to thrive.
The full programme is intended to support greater confidence in delivering learning, stronger wellbeing and boundaries, improved safeguarding awareness, practical conflict-resolution tools, a trauma-informed approach to leadership, and a more sustainable internal network of trainers and workplace champions.
Practical, measurable benefits for the organisations taking part.
Investing in confident internal trainers pays back in ways that are felt across the organisation, from culture and retention to the cost and quality of training itself.
Reduced external training costs
Once internal champions are trained, they can deliver refresher sessions, induction support and team-based learning without the recurring cost of commissioning external trainers for every cohort.
Better return on investment
Training knowledge and delivery capacity remain within the organisation, creating a sustainable learning model that can be repeated and adapted over time.
Reduced reliance on backfill and agency cover
Internal training can be planned around operational and service pressures, potentially reducing the need to release staff for lengthy external courses.
Improved consistency and quality
Internal workplace champions understand their organisation’s systems, pressures and culture. This helps make training more practical, relevant and consistent.
Stronger organisational resilience
Developing internal capability reduces dependence on individual external providers and helps organisations maintain learning during periods of change, growth or increased pressure.
Choose your session.
Reserve in under a minute.
Both sessions include the same core content and a live Q&A with Tracey. Pick the time that fits your diary.
You will receive a booking confirmation, calendar details and the online joining information by email. A reminder will be sent before the session. Booking does not commit you to any follow-up. The full programme will be introduced as a separate, optional next step.